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1. Refund Policy
Due to the nature of digital products, all sales on DigiTrend are final. Once a digital product is purchased and delivered, it cannot be returned, refunded, or exchanged. We encourage you to review all product descriptions and details carefully before completing your purchase.
Exceptions:
A refund may be considered in the following situations:
- If the product was not delivered as described.
- If there is a technical issue with the product that we are unable to resolve.
For any refund requests, please contact our support team at [email protected] within 7 days of your purchase, including your order number and a detailed description of the issue. Requests outside of these criteria will not be considered.
2. Dispute Resolution
At DigiTrend, we aim to resolve any issues fairly and promptly. If you have a problem with your purchase or are unsatisfied with a product, please contact us at [email protected] before initiating a dispute.
Steps for Dispute Resolution:
- Contact Us: Email us at [email protected] with your order number and details of the issue.
- Resolution Process: Our support team will review your case and work to resolve it through clarification, assistance, or troubleshooting.
- Escalation: If the issue cannot be resolved through standard support, we may escalate it to management for further review.
Note: Filing a dispute without first reaching out to us may delay the resolution process.
3. Chargebacks
We take chargebacks seriously and view them as a last resort. If you initiate a chargeback without first contacting our support team, you may be ineligible for future purchases and risk having your account restricted on DigiTrend.